Terms of Service

Last Updated:  29 January 2025

Welcome to AssistantWorx! These Terms of Service ("Terms") govern your use of our virtual assistant services ("Services") provided by AssistantWorx (Pty) Ltd, a company registered in South Africa. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

1. Definitions

• "We,"  "Us," "Our": Refers to AssistantWorx (Pty) Ltd.
• "You,"   "Your," "Client": Refers to the individual or entity using our Services.
• "Services":  Refers to the virtual assistant services provided by AssistantWorx,  including but not limited to administrative support, scheduling, research,  customer service, and other tasks as agreed upon.
• "Agreement":  Refers to these Terms of Service and any additional agreements or contracts between you and AssistantWorx.

2. Scope of Services: AssistantWorx provides virtual assistant services tailored to your needs. The specific tasks, deliverables, and timelines will be agreed upon in writing (e.g., via email or a formal contract) before the commencement of Services.

3. Client Responsibilities

1. Accurate Information: You agree to provide accurate and complete information necessary for us to perform the Services.
2. Timely Communication: You agree to respond promptly to our requests for information or decisions required to perform the Services.
3. Compliance with Laws: You agree to use our Services in compliance with all applicable South African laws and regulations.

4. Fees and Payment

1. Fees:  Our fees will be outlined in a written agreement or invoice. Fees may be charged on an hourly, project-based, or retainer basis.
2. Payment Terms: Payment is due within 7 days of the invoice date. 
3. Currency: All fees are quoted and payable in South African Rand (ZAR) unless otherwise agreed in writing.
4. Taxes: All fees are exclusive of VAT or other applicable taxes, which will be added to your invoice where required by law.

5. Confidentiality

1. Confidential Information: Both parties agree to maintain the confidentiality of any      proprietary or sensitive information disclosed during the provision of Services.
2. Data Protection: We comply with the Protection of Personal Information Act (POPIA) and will handle your personal information in accordance with our Privacy Policy.

6. Intellectual Property

1. Client Materials: Any materials provided by you remain your property.
2. Work Product: Any work product created by AssistantWorx as part of the  Services will belong to you upon full payment of fees, unless otherwise  agreed in writing.

7. Limitation of Liability

1. No Guarantees: While we strive to provide high-quality Services, we do not guarantee specific outcomes or results.
2. Limitation of Liability: In no event shall either party be liable to the other party for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to this Agreement.

8. Termination

1. By  You: You may terminate the Services at any time by providing 30 days' written notice. Any unpaid fees for Services rendered up to the termination date will remain due.
2. By  Us: We may terminate the Services if you breach these Terms or fail to pay fees. We will provide 7 to 14 days' written notice of termination, except in cases of material breach.

9. Dispute Resolution

1. Negotiation:  In the event of a dispute, both parties agree to first attempt to resolve the issue through good-faith negotiations.
2. Mediation/Arbitration:  If negotiations fail, the dispute may be referred to mediation or      arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). The arbitration will be conducted in  Johannesburg, and the language of the arbitration will be English. The arbitrator's decision will be final and binding on both parties. 
3. Governing Law: These Terms are governed by the laws of South Africa, and any disputes will be resolved in the courts of South Africa.

10. Amendments: We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting the revised Terms on our website or notifying you directly. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

11. Entire Agreement: These Terms, along with any written agreements or contracts, constitute the entire agreement between you and AssistantWorx and supersede any prior agreements or understandings.

12. Contact UsIf you have any questions about these Terms, please contact us at:

• Email: christel.janse@assistantworx.co.za
• Phone:       +27794385135
• Address:     Roodepoort, South Africa

Thank you for choosing AssistantWorx!