Privacy policy & data protection

Effective Date: 28 August 2023

Thank you for choosing AssistantWorx for your virtual assistant needs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African data protection laws.

1. We Collect Information:

a. Personal Information: When you use our services, we may collect personal information such as your name, email address, phone number, and billing information.

b. Usage Information: We may collect information about how you interact with our website and services, including IP addresses, browser type, pages visited, and other usage data.

2. How We Use Your Information:

a. Providing Services: We use your personal information to deliver the virtual assistant services you request, communicate with you, and process transactions.

b. Legal Compliance: We may use your information to comply with legal obligations, including record-keeping requirements and responding to lawful requests from law enforcement or government authorities.

c. Improving Services: We may use usage information to analyze trends, monitor and improve our website and services, and customize your experience.

3. Information Sharing:

a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and IT service providers.

b. Legal Compliance: We may disclose your information when required by law or in response to legal requests, such as subpoenas or court orders.

c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security:

a. Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

b. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Your Rights:

a. Access and Correction: You have the right to request access to and correction of your personal information held by us.

b. Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information at any time.

c. Objection to Processing: You have the right to object to the processing of your personal information in certain circumstances.

6. Children’s Privacy:

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

7. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Information:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at christel.janse@assistantworx.co.za

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Last Updated: 08 April 2024

This Privacy Policy is effective as of the date indicated above and supersedes any prior versions.